Please enable JS

PRIVACY POLICY

This document covers the practices adopted by NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda to manage information capable of identifying users, whether stored in their electronic database or collected by other means, such as filled records in a physical environment or queries to customer service.

Definitions

It is called “Portal NATÉ!” the e-commerce platform, whose domain name is www.natebeauty.com. It’s called NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda the company itself, including its e-commerce portals, institutional identity and physical store network. All those who somehow access NATÉ! Portal is classified as “netizens”. We classify as “customers” all persons who purchase the products and/or services offered by the NATÉ! and physical stores, be it paid or free of charge. We classify as “suppliers” all those qualified by NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda as such, encompassing the companies that provide products or services, either in its physical store network or in its online stores. Everyone registered in Portal NATÉ is classified as “users” and receive an individual and exclusive access account. Individual identification means all information that is not available to the general public and is assigned in a distinctive way to a particular customer/user. Examples of personal identification data are CPF or CNPJ numbers, contact data and billing data. A cookie is a text file sent by NATÉ! Portal server to the user’s computer, to identify its network and to obtain navigation data – such as pages visited or clicked links – to typify users accesses. A cookie is assigned individually to each machine, it can not be used to run programs, nor can it infect computers with a malicious code of any kind, such as viruses, trojans, etc., and can be read only by the server that sent it. Encryption is the name given to the information encoding process. The information is encrypted (scrambled) at the source and decoded at the destination, making it difficult for it to be deciphered during Internet traffic. Firewall is the name given to the physical and/or logical device of a computer network that aims to apply a security policy to a particular network control point. Its function is to regulate data traffic between distinct systems and to prevent the transmission and/or reception of harmful or unauthorised access from one network to another.

Purpose of requesting personal information by NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda.

One of the main guidelines of our company is respect for the individual. So, NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda is committed to keeping your personal information under the strictest confidentiality, linking them solely to your registration and using them to:

– Perform the delivery and collection of the products and services purchased in our Portal, as well as the identification of the respective recipient;

– Obtain generic statistics to identify the profile of our clients and develop our marketing campaigns;

– Maintenance of customer relationship data and actions, as well as continuous improvement of the service provided;

– Resolution of any legal issues related to NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda.

The information requested from users is the minimum necessary for NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda to achieve its primary purpose, which is to provide the consumer with a way to make purchases within our stores’ network.

The user guarantees the integrity and accuracy of the information and data provided to NATÉ! of Brasil Indústria e Comércio de Produtos para Saúde Ltda, assuming the corresponding responsibility in case they are not exact, as well as undertakes to keep them updated. NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda does not assume any responsibility in case of damages caused by the inaccuracy of the informed data.

The user who signs up for NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda, or in Portal NATÉ!, or in one of our physical stores using third-party data may incur in the crime of identity fraud or other more serious, without prejudice to possible liability for specific legislation.

The user may, at any time, request the change and/or rectification of his / her data, by simply accessing his / her record directly through authentication in the Portal NATÉ!.

NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda, considering the nature of its business, requires of its users the minimum age of 18 years old.

Collection of personal information

Personal information is collected, able to identify users when they:

– register at Portal Naté;

– interact with the various tools available in Portal NATÉ!, providing the information voluntarily;

– register for our loyalty programs in our physical stores;

– when you pay your order through our website; and

– when contacting the Portal through the “Contact Us” channel;

All personal data collected will be incorporated into the database of this Portal, being NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda the owner of this data.

NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda can validate personal data informed by users consulting public entities, specific companies or a legal database, for which it is expressly authorised. Such an attitude, however, does not reduce or diminish user responsibility to the accuracy and integrity of the data provided. NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda may, in its sole discretion, suspend and/or cancel a user’s registration, at any time, if it detects any inaccuracy.

NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda may remain with the record of customer data and information for the period reasonably necessary for audit and preservation purposes, with the right to permanently delete them at their convenience in a shorter period.

NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda may remain with the record of customer data and information for the period reasonably necessary for audit and preservation purposes, with the right to permanently delete them at their convenience in a shorter period.

Obtaining navigational information

NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda through its Portal also receives and automatically stores data on its servers about the activities coming from user’s browser, including the IP address and the pages accessed through the cookies.

Cookies allow the recognition of the computers that access the websites and accompany the user’s navigation within our pages, in a way to customise it according to the profile of each client. Cookies do not store any personal information, they only contain the user’s login data. However, you can discard the cookie from your computer at any time, or configure your internet browser to reject them. We emphasise, however, that the latter hypothesis may limit some of the features of our Portal.

Other technologies can be used to obtain browsing data from Internet users. However, they will always adhere to the terms of this policy and the collection and storage options.

Use of information

Without prejudice to the other provisions described in this policy, the user declares to be aware and agrees that NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda may use the information collected for the following general purposes:

– enable interactivity between the client user and the administrator user;

– inform you about new events;

– keep the user’s records updated for the purposes of telephone contact, electronic mail, direct mail, SMS or other means of communication;

– improve usability and interactive experience while browsing on the Portal;

– prepare general statistics, without identifying users;

– ensure the safety of visitors and respond to any doubts or requests;

– establish, defend or exercise rights in a judicial or administrative environment;

– conduct research and communication campaigns and relationship marketing, as well as publicise offers from partners.

NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda will not use customer data for promotion, advertising, pushing or other induction of drug use.

Data protection and privacy

NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda guarantees the confidentiality of the personal data of its users stored in its database, committing to use technology that is adequate enough to protect such information, striving to keep the environment safe, using appropriate tools and efficient information security controls whenever observing the state of the available technique. However, considering that no security system is entirely secure, NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda disclaims any responsibility for any damages and/or damages arising from viruses, intrusions to the Portal, in its database and other related faults, unless there is fraud or guilt from our company.

The professionals of NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda are aware of this policy and only qualified and authorised personnel are allowed to access the personal data of users collected by the company through its channels, under penalty of being disciplined in case of violation of the norms herein.

NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda requires its partner companies and service providers to guarantee the protection and privacy of data ensured in this policy, when there is a need to share them.

Safety Procedures

NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda takes the latest security measures to protect your personal information, restricting access to them only to duly authorised persons.

NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda uses a state-of-the-art encryption security system for transactions on the internet, making it a secure point in the world wide web. This system has security validation by GoDaddy company.

With each user access to the Portal, a new encrypted key is created between user’s computer and the Portal, making it impossible for other people to intercept the transaction through computers. Thus, during data sending, the information is converted into symbols employing an encryption process, which are only decoded by the server authorised and certified by Comodo Secure.

Portal NATÉ! server hosting provides a firewall that prevents unauthorised users from invading it. The user will be in a safe area whenever a padlock is shown on the bottom or top edge of your screen, depending on the employed browser.

Due to such a security system, information processing may present problems if the user is using an old browser, which regarding computing can represent very few years or even months. This means that the user can view pages but will not be able to make the purchase due to the impossibility of obtaining a secure data connection with the Portal.

Sending of announcements and advertising messages

NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda may send communications and advertising messages on a daily basis, at your sole discretion, to registered users or customers in general, using all types of technologies and media available, either by email, SMS, MMS, direct mail, and others.

The opt-out is done via the user’s email. Therefore users with more than one registration may continue to receive the announcements or advertising messages in the e-mail that has not been unenrolled.

Spams

NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda is not conniving to the practice of sending spam. The method of sending spam can be defined as the transmission of unsolicited emails, usually of a commercial nature, in large quantities and repeatedly to people with whom the sender has not had any prior contact or who have declined to receive such messages. Otherwise, since NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda believes that specific information about products, health or other information may be of importance to the user, the same reserves the right to pass this information to the user via email at no cost and, in the same message, the option to cancel this service.

Changes to our privacy policy

NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda reserves the right to change the Privacy Policy at any time aiming at its constant improvement and enhancement and any alteration will be duly informed on our page and disclosed in our stores.

By using NATÉ! or interacting with it, you agree to and accept the terms of the Privacy Policy in effect on the date, so you must check it in advance each time you visit this Portal.

General provisions

This Privacy Policy is an integral part of the NATÉ! Portal Terms and Conditions of Use.

By using NATÉ! or interacting with it, you agree to and accept the terms of the Privacy Policy in effect on the date, so you must check it in advance each time you visit this Portal.

Applicable law and jurisdiction

This Privacy Policy is governed by the laws of the Federative Republic of Brazil. Your text should be interpreted in Portuguese language and users of NATÉ! do Brasil Indústria e Comércio de Produtos para Saúde Ltda should submit to the Forum of the Region of São Paulo / SP.

This site uses cookies to ensure a better experience while you browse.

X

Contact US

PT